Terms & Conditions
These Terms & Conditions include and refer to our Privacy Policy for details about how we collect, use, and protect your personal data. By accessing our website, placing an order, or purchasing our products, you agree to both these Terms and our Privacy Policy.
1. About Us
Getmebox is an online shop selling blind boxes, collectibles, and related products. Our contact details are:
Email: cheanoel@gmail.com
Phone: 098 664 447
Address: Street 146, Sangkat Tuek Laork 2, Toul Kork District, Phnom Penh, Cambodia, 12157
2. Orders and Payment
All orders are subject to product availability and payment confirmation.
Prices are shown in the currency listed on our website and may change at any time without notice.
We accept payment through the methods displayed at checkout (including third-party payment gateways). An order is only confirmed after successful payment processing.
If a payment provider rejects or flags your transaction, we reserve the right to cancel the order.
3. Product Information & Blind Box Nature
We try to show accurate product descriptions, images, and prices. Product colors, packaging, and appearance may vary slightly from the photos shown.
Blind Box Policy: For blind box items, the exact item inside is random and invisible before purchase unless explicitly stated otherwise (such as "confirmed figure" options). We cannot guarantee which specific figure you will receive.
4. Shipping and Delivery
Delivery time depends on your location and the shipping method selected.
Delivery estimates are only estimates and may change due to courier delays, weather, holidays, or other factors beyond our control.
You are responsible for providing a correct delivery address and contact number. We are not liable for lost shipments due to incorrect address information.
5. Returns and Exchanges
All Sales Are Final: Due to the nature of blind boxes and collectible items, all sales are final. We do not accept returns or exchanges based on dissatisfaction with the random figure received.
Defective or Damaged Items: If you receive a product that is physically defective, damaged on arrival, or the completely wrong item, please contact us within 3 days of delivery. You must provide clear photos or unboxing videos as proof.
Replacements, or store credits are handled at our sole discretion based on the situation.
6. Cancellations
We may cancel an order if payment is not completed, the item is out of stock, or we suspect fraud, abuse, or a violation of these Terms.
If you want to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, cancellation is no longer possible.
7. User Responsibility & Accounts
You agree not to misuse our website, place fraudulent orders, or attempt to interfere with our systems.
If you create an account, you are responsible for maintaining the confidentiality of your login details and for the accuracy of the information you provide.
8. Promotions, Games, and Special Features
Any promotional game, reward program, or special feature on our website has its own rules.
You must read and accept those rules before participating.
We reserve the right to update, modify, or stop any game, promotion, or feature at any time without prior notice.
9. Limitation of Liability
We are not responsible for indirect, incidental, or consequential losses caused by website use, delivery delays, payment provider issues, or force major events.
Our total liability for any claim is strictly limited to the amount paid for the relevant order.
10. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be shown on this page.
Continued use of our website after changes are posted means you accept the updated terms.
11. Contact Us
If you have any questions regarding these Terms, please contact us at:
Getmebox
Email: cheanoel@gmail.com
Phone: 098 664 447
